English (UK)

Privacy policy

In accordance with Article 13 of Regulation (EU) 2016/679 containing provisions on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as' the RGPD "), we hereby provide you with information regarding the processing of your personal data provided by you and / or collected via the websites www.mbefrance.fr and www.mbe-franchising.fr (the" Websites ") .

1. Data controller :

Your personal data will be processed for the purposes specified in Section 3 below, "Purposes of processing personal data," by the following entities in their capacity as autonomous data controller:

  • MBE France SARL - (RCS Paris 539 736 397; SIRET N°: 53973639700024; VAT N°: FR 37 539736397), whose registered office is located at 37 bis rue Général Leclerc 92130 Issy-les-Moulineaux, tel. 01 41 90 12 10, exclusive licensee for France of the brand " Mail Boxes Etc. "(hereinafter also referred to as "MBE"); Your personal data will be processed for the purposes specified in Section 3 below, "Purposes of processing personal data," by the following entities in their capacity as autonomous data controller.
  • MBE Franchisee, i.e. SASU NAMO - MBE n°2946 La Rochelle, RCS La Rochelle 842 932 592, N° VAT FR28842932592 whose head office is located at 12, rue Gaspard Monge, 17000 La Rochelle, France, Tel. Tel: +33 (0)9 71 16 39 24, E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it., an independent MBE France franchisee company that you have contracted to provide one or more services within the MBE network, such as shipping and packaging (hereinafter also referred to as the "MBE franchisee service"). Your personal data will be processed for the purposes specified in Section 3 below, "Purposes of processing personal data" by the following entities in their capacity as autonomous data controller.

2. Specific Categories of Personal Data Processed Your personal data will be processed for the purposes specified in Section 3 below, "Purposes of Processing Personal Data," by the following entities in their capacity as autonomous data controllers:

2.1. Personal data voluntarily provided by you We inform you that the personal data you have provided directly to us will be processed. The term "personal data" refers to "any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject"); An "identifiable natural person" is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity," which includes photographs (Art. 4.1 of the GDPR). Your personal data will be processed for the purposes specified in Section 3 below, "Purposes of processing personal data," by the following entities in their capacity as autonomous data controller.

2.2.Personal data of a third party voluntarily provided by you We inform you that any communication (e.g. in the context of shipping services when filling in the shipping note and/or online electronic forms completed by you and/or the MBE Franchisee) of personal data and contact information of any other data subject in the context of the MBE Franchisee's services constitutes a case of processing of personal data in which you act as a data controller for all of the above data subjects. Therefore, as a controller of personal data and contact information, you are responsible for ensuring that such data is collected and disclosed in accordance with the relevant regulatory provisions. For these purposes and in accordance with Article 13 and Article 14 of the GDPR, you must inform the data subjects whose personal data are collected and communicated in connection with the processing procedures and purposes. The personal data of the data subjects are communicated solely for the purpose of providing the services of the MBE Franchisee

3. Finalités du traitement des données à caractère personnel Vos données à caractère personnel seront traitées, par MBE France SARL et/ou par le Franchisé MBE en fonction des finalités recherchées par chacun en leur qualité de responsable de traitement autonome. Vos données à caractère personnel seront traitées en fonction des finalités spécifiées dans la Section 3 ci-dessous, « Finalités de traitement des données à caractère personnel, » par les entités suivantes en leur qualité de responsable du traitement autonome : Vos données à caractère personnel seront traitées en fonction des finalités spécifiées dans la Section 3 ci-dessous, « Finalités de traitement des données à caractère personnel, » par les entités suivantes en leur qualité de responsable du traitement autonome :

3.1 Purposes of Processing of Personal Data Your personal data will be processed by MBE France SARL and/or by the MBE Franchisee according to the purposes sought by each in their capacity as autonomous data controller. Your personal data will be processed for the purposes specified in Section 3 below, "Purposes of Processing Personal Data," by the following entities in their capacity as autonomous data processors: Your personal data will be processed for the purposes specified in Section 3 below, "Purposes of Processing Personal Data," by the following entities in their capacity as autonomous data processors:

  • (i) des prestations de services du franchisé MBE, notamment pour tous paiements, réclamations et communications en lien avec vous ; Vos données à caractère personnel seront traitées en fonction des finalités spécifiées dans la Section 3 ci-dessous, « Finalités de traitement des données à caractère personnel, » par les entités suivantes en leur qualité de responsable du traitement autonome.
  • (ii) marketing au sens large, c'est-à-dire pour vous envoyer, par tout moyen de communication (fax, courriel, SMS, service de messagerie multimédia, courrier, appels téléphoniques par opérateurs), des documents publicitaires et documentation de nature promotionnelle ou en toute occasion de sollicitation commerciale liée aux services, produits ou offres proposés par le Franchisé MBE, et également à des fins d'enquêtes, d'études du marché et statistiques. Vos données à caractère personnel seront traitées en fonction des finalités spécifiées dans la Section 3 ci-dessous, « Finalités de traitement des données à caractère personnel, » par les entités suivantes en leur qualité de responsable du traitement autonome.

3.2. Purposes of processing personal data by MBE France SARL MBE France SARL processes your personal data for the following purposes (i) marketing in the broadest sense, i.e. to send you, by any means of communication (fax, e-mail, SMS, multimedia messaging service, mail, telephone calls by operators), advertising documents and documentation of a promotional nature or on any occasion of commercial solicitation related to the services, products or offers proposed by MBE France SARL, and also for the purposes of surveys, market research and statistics ; (ii) profiling of individual customers or groups of customers to enable the evaluation, analysis or prediction of aspects related to personal preferences, including the value and nature of the services required, the method and type of shipment, reliability, behavior, shipping addresses of your goods, as well as the services you request most often, in order to provide you with additional services, products or offers (stationery items, graphic design and printing, websites, direct debit services, etc.) ).

4. Legal basis for the processing of personal data - The legal basis for the processing of personal data for the purposes of Section 3.1(i) is the contract to which you are a party in order to make possible the performance of the services of the MBE Franchisee that you request. The communication of your personal data and/or that of the recipient of the shipment for the above-mentioned purposes is a condition for the proper performance of the contract. Failure to provide this information will make it impossible to carry out and manage the services of the MBE Franchisee you have requested.

  • Your specific express consent is the legal basis for processing for the purposes of Section 3.1(ii). The absence of express consent will only result in MBE Franchisee's inability to send you advertising and promotional messages and to conduct marketing surveys. MBE Franchisee's performance and administration of services will not be affected and will remain possible.
  • Your express consent is the legal basis for processing for the purposes of Section 3.2(i) and (ii). The absence of express consent will only result in the impossibility for MBE France SARL to i) send you advertising and promotional messages, and to conduct commercial surveys and/or ii) to proceed with the profiling mentioned. MBE Franchisee's performance and administration of services will not be affected and will remain possible.

We also draw your attention to the fact that if you have given your consent and authorized the MBE Franchisee and MBE France SARL to process data for the purposes, respectively, of Section 3.1(ii) and 3. 2 (i) and (ii) above, you remain free for each of these purposes in any case and at any time to withdraw your consent and/or to refuse the processing of data for the aforementioned purposes, simply by sending a clear written letter to the addresses specified in Section 10 below, "Contact information for exercising data subjects' rights and for further information", it being specified that this withdrawal will not have the effect of compromising the lawfulness of the processing based on the consent made prior to this withdrawal. You may at any time object to the processing of your data for marketing purposes, including profiling. We inform you that this right concerns all means of contact, electronic, automated or traditional, but you have the right to restrict your right to object to certain communication channels only. For example, at any time by contacting the relevant data controller, at the addresses specified in Section 10 below, "Contact details for exercising the rights of data subjects and for further information", you may object only to the sending of promotional communications by automated means (i.e. contact by e-mail, SMS, multimedia messaging service, etc.), and thus give your consent only to communication by traditional means (i.e. paper mail or telephone calls by operators). Following the exercise of the right to withdraw consent and/or the right to object, the MBE Franchisee and/or, depending on the circumstances, MBE France SARL will proceed as soon as possible to the deletion of your personal data from the database and will inform each recipient to whom the data was communicated for the same purpose of cancellation, unless such information proves to be impossible or requires disproportionate efforts.

5. The processing of your personal data will be carried out by manual and computerized means, as well as on paper. The personal data provided by you will not be subject to automated decision making processes, with the exception of the profiling specified in Section 3.2 (ii) above.

6. Recipients of personal data Your personal data may be communicated to

  • by MBE Franchisee: (i) employees, agents or collaborators of MBE Franchisee who are within the European Union; (ii) employees, agents or collaborators of MBE France SARL who are within the European Union; (iii) persons who provide assistance and consulting services on behalf of the MBE Franchisee in the accounting, administrative, legal, tax and financial fields and who are located within the European Union; (iv) persons, organizations or authorities to whom the communication of your personal data is mandatory by virtue of the provisions of the law or decisions rendered by the authorities ;
  • of MBE France SARL: (i) to employees, agents or collaborators of MBE France SARL who are in the territory of the European Union; (ii) to persons in the territory of the European Union who are used by MBE France SARL for profiling and marketing activities; (iii) to subsidiaries or associated countries, which currently include MBE Worldwide S.p.A., Sistema Italia 93 S.r.l, Jonathan & Assist S.r.l, PonyZero S.r.l., Eurocubia S.r.l., DireFareStampare S.r.l. and Buy-me S.r.l. (iv) to third parties in the European Union with whom, from time to time, commercial partnership agreements and/or joint initiatives, campaigns and projects are implemented; (v) to persons, companies or professional offices in the European Union that provide assistance and consultancy in the accounting, administrative, legal, tax and financial fields; (vi) to persons, bodies or authorities to whom the communication of your personal data is obligatory by virtue of the provisions of the law or decisions handed down by the authorities ;

The persons or categories of persons to whom your personal data will be disclosed by MBE Franchisee and/or MBE France SARL may process your personal data in their capacity as autonomous data controller or joint data controller.

The comprehensive list of data controllers: MBE Franchisee and/or MBE France SARL.

The comprehensive list of data controllers:

  • MBE Franchisee is available at its corporate headquarters; for more information, you may make your request in writing to the addresses specified in Section 10 below, "Contact Information for Exercising Data Subject Rights and for Further Information. "
  • of MBE France SARL is available at its registered office; for further information, you may make your request in writing to the addresses specified in Section 10 below, "Contact Information for Exercising Data Subject Rights and for Further Information. "

7. Transfer of Personal Data Outside the EU Your personal data and that of the recipients will not be transferred outside the European Union by MBE France SARL or the MBE Franchisee.

8. Retention of personal data In accordance with the principle of proportionality, we inform you that :

  • (i) MBE Franchisee, for the purposes of Section 3.1(i) above (performance and management of MBE Franchisee services), will retain your personal data for the period of time necessary to perform and manage the related services, without prejudice to any specific regulatory obligations regarding the retention of accounting records;
  • (ii) MBE Franchisee, for the purposes of Section 3.1(ii) above (marketing), will retain your personal data for a period of up to twenty-four months from the date of recording, except for anonymization which prevents, even if only indirectly or in the aggregate with other databases, the identification of the data subject;
  • (iii) MBE France SARL, for the purposes of Section 3.2(i) (marketing) and 3.2 (ii) (profiling) above, will retain your personal data for a maximum period of twenty-four and twelve months, respectively, from the date of registration, with the exception of anonymization, which prevents, even if only indirectly or in combination with other databases, the identification of the data subject.

MBE France SARL and the MBE Franchisee have put in place appropriate mechanisms for the automatic deletion of personal data, including to third parties to whom such data may have been communicated.

9. Exercise of rights by the data subject Pursuant to Article 13(2)(b) and (d), and Articles 15 to 22 of the GDPR, we inform you that :

  • a) In addition to the right to portability of your personal data, you have the right to request from the controller access to your personal data, rectification or erasure of your personal data or limitation of processing in relation to you and to object to such processing, or to withdraw your consent;
  • b) you have the right to file a complaint with the "CNIL" (Commission Nationale de l'Informatique et des Libertés - regulator of personal data) by following the procedures and instructions published on the official website of this national body regulating personal data https://www.cnil.fr/en/ ;
  • c) Any rectification or erasure of personal data, or any restriction of processing carried out at your request, unless it proves impossible or involves disproportionate effort, will be communicated by the controller(s) to each of the recipients to whom your personal data have been transmitted. The controller(s) may provide you with information about such recipients upon your express request. Your requests to exercise such rights should be addressed in writing to the data controller(s) at the addresses specified in Section 10 below, "Contact details for exercising data subject rights and for further information. "The exercise of rights is not subject to any formal restrictions and is free of charge. For more information on the provisions contained in Articles 15 to 22 of the GDPR, click on the following link: https://eur-lex.europa.eu/legal-content/FR/TXT/PDF/?uri=CELEX:32016R0679&from=en

10. Contact details for exercising the rights of data subjects and for further information

  • In connection with the exercise of your rights with respect to the purposes described in Section 3.1 above and/or in order to obtain any type of information you may require in your relationship with MBE Franchisee in accordance with this Privacy Statement, you may send a written request to its corporate office.
  • - In order to exercise your rights with respect to the processing of your personal data for the purposes described in section 3. 2 above and/or in order to obtain any type of information you may require in your relationship with MBE France SARL in accordance with this Privacy Statement, you may send a written request to MBE France SARL (SIRET N°: 53973639700024; VAT N°: FR 37 539736397), whose registered office is located at 37 bis rue du Général Leclerc 92130 Issy-les-Moulineaux, France, or by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..